Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days.
Custom orders may require additional production time.

Shipping Times
Germany: 1–3 business days
European Union: 3–7 business days
International: 7–21 business days

Shipping Costs
Shipping costs are calculated at checkout based on destination and order size.

Custom Products
Please note that personalized or custom-made products may require additional handling and production time.

Tracking
Once your order has been shipped, you will receive a tracking number via email.

Damaged Packages
If your package arrives damaged, please contact us immediately at support@youpeps.com.

Customs & Import Fees
International customers are responsible for any customs duties or import taxes that may apply.

Contact

YouPeps / YourVialBox
support@youpeps.com
Germany